The Aircraft Noise Ombudsman (ANO) conducts independent reviews of Airservices Australia's and Defence's management of aircraft noise-related activities, including:

• the handling of complaints or enquiries made to Airservices Australia or Defence about aircraft noise
• community consultation processes related to aircraft noise
• the presentation and distribution of aircraft noise-related information

If you have a complaint about aircraft noise, you should first lodge it with Airservices Australia's Noise Complaints and Information Service or with the Department of Defence.

If you are not satisfied with the way your complaint was handled, you can make a complaint to the ANO by filling out the online complaint form.

Alternatively, you can make a complaint by phone, email or mail.

phone	1800 266 040 (toll free)
email	ano@ano.gov.au
mail	Aircraft Noise Ombudsman GPO Box 1985 Canberra City ACT 2601

 

The service is free and available to anyone.