Current Vacancies
Investigative and Administrative Officer
Work type: ASA5 – part-time (up to 0.6FTE), fixed term contract until 30 June 2021 (with possible extension)
Location: ACT
- part of a small dynamic team that works to improve aircraft noise management practices across Australia
- flexible working arrangements
- diverse workload with a high level of autonomy
Summary
Manage the effective operation of the ANO office; undertake investigations and contribute to reviews that promote better aircraft noise management.
The Organisation
The Aircraft Noise Ombudsman (ANO) was established to provide independent administrative reviews of the management of aircraft noise issues by Airservices Australia and the Department of Defence. In response to complaints received, the ANO reviews how these agencies have handled aircraft noise complaints and inquiries, consulted with communities about aircraft noise impacts and presented aircraft noise information. The ANO also investigates systemic issues and undertakes targeted reviews of specific aspects of aircraft noise management. The ANO reports jointly to the Board of Airservices Australia and to the Chief of Air Force.
The ANO operates independently of Airservices and Defence management and reports direct to the Board of Airservices and the Chief of Air Force. Staff of the ANO are legally employed by Airservices but exercise their ANO functions in keeping with the independence of the ANO.
The Role
As the Investigative and Administrative Officer in the ANO team you will manage the day-to-day administration of the ANO office. This includes a range of liaison, coordination, administrative and organisational tasks, including managing records, correspondence tracking, organising schedules and travel bookings for the team, exercising financial responsibilities and coordinating the office's regular reporting commitments.
Reporting directly to a Senior Advisor, you will also contribute to the effective and balanced investigation and administrative review of Airservices' and Defence' management of aircraft noise issues. You will deal directly with complaints received by the office and support the Ombudsman's direct engagement and consultation with the community.
The Person
The Investigative and Administrative Officer role requires a team player with great communications skills, who can:
- show a high level of initiative
- exercise sound judgment
- be highly responsive in acting on and responding to complaints and enquiries
- balance competing tasks with limited direction and maintain attention to detail
- demonstrate professionalism and integrity when engaging with stakeholders outside the ANO.
Team Culture
The ANO is a small and dynamic team of part-timers with a specialised ombudsman role. People enjoy working in this team because it offers variety and flexibility and the opportunity to make a difference.
Skills and Experience
The successful applicant will have:
- Substantial experience providing effective administrative and business support services
- Strong written and oral communication skills, including the capability to adapt style to suit the requirements of the task
- Demonstrated ability to meet deadlines across a diverse range of competing tasks, while maintaining a high level of attention to detail
- Excellent interpersonal skills with an ability to build rapport and confidence with stakeholders at all levels
- Initiative in identifying areas for improvement in systems and processes
- The capability to undertake basic data analysis and to analyse and report on trends
An understanding of complaints handling processes and/or experience and knowledge of the aviation industry is desirable
Please see the link below to view the full Position Description:
Investigative and Administrative Officer - PD
Should you require any further information please contact Kate Burmester on kate.burmester@ano.gov.au or 02 6268 4095.
How to Apply
To apply for this position please email careers@ano.gov.au, attaching your resume and a cover letter outlining your skills and experience and how they relate to this role.
Applications close: 11.55 pm (AEST) Sunday 10 March 2019.
Please refer to the security check requirements successful applicants will be required to undertake as part of the recruitment process.
The ANO values social and cultural diversity and is committed to the principles of equal employment opportunity and the provision of a safe and healthy work environment.