Current Vacancies
Senior Advisor to the Aircraft Noise Ombudsman
Work type: Part time (0.8 FTE), Fixed term contract until 30 June 2021 (with possible extension)
Location: ACT
- Flexible working arrangements and diverse workload with a high level of autonomy.
- Support and promote best practice and cultural change.
- Consultation with and provision of information to the community.
The Organisation
The Aircraft Noise Ombudsman (ANO) was established to provide independent administrative reviews of the management of aircraft noise issues by Airservices Australia and the Department of Defence. In response to complaints received, the ANO reviews how these agencies have handled aircraft noise complaints and inquiries, consulted with communities about aircraft noise impacts and presented aircraft noise information. The ANO also investigates systemic issues and undertakes targeted reviews of specific aspects of aircraft noise management. The ANO reports jointly to the Board of Airservices Australia and to the Chief of Air Force.
The ANO operates independently of Airservices and Defence management and reports direct to the Board of Airservices and the Chief of Air Force. Staff of the ANO are legally employed by Airservices but exercise their ANO functions in keeping with the independence of the ANO.
The Role
As one of two Senior Advisors in the ANO team, you will make a substantial contribution to the reviews of approaches used by Airservices and Defence to manage responses to aircraft noise, handle complaints, and consult with and provide information to the community.
Reporting directly to the Ombudsman, you will provide effective and balanced investigation and reviews of administrative actions, including decision making and complaints handling, to promote best practice and high standards in aircraft noise management. An ongoing part of your role will be to support and promote cultural change and the development of improved practices in agencies. To achieve this, it will be critical to establish and maintain professional working relationships across key agencies.
You will need to exercise sound, independent judgment and be highly responsive in acting on and responding to complaints in order to provide informed, evidence based advice in short time frames. You will have a very high level of engagement with stakeholders outside the ANO, including regular, direct contact with communities affected by aircraft noise.
The Person
The Senior Advisor role requires a team player with excellent written and oral communication skills who can:
- demonstrate honesty and integrity
- exercise sound judgment and objective balance
- analyse strategically
- be highly responsive in acting on and responding to complaints and enquiries
- work independently to balance competing tasks and maintain attention to detail
- demonstrate professionalism and integrity when engaging with stakeholders outside the ANO.
Team Culture
The ANO is a small and dynamic team of part-timers with a specialised ombudsman role. People enjoy working in this team because it offers variety, flexibility, collegiality and the opportunity to make a difference.
Skills and Experience
The successful applicant will have:
- Extensive experience and highly developed skills in complaints handling or investigating complaints
- Highly developed analytical and strategic skills
- Demonstrated highly developed capacity to make balanced judgements based on evidence
- Excellent written and oral communication skills, including the ability to communicate well with diverse stakeholders, and the ability to prepare complex correspondence and reports
- A strongly developed capacity to engage tactfully and to influence, persuade and negotiate with a variety of stakeholders
- Demonstrated capacity to adhere to principles, uphold ethics and show integrity
Tertiary qualifications and experience acquired through working in the aviation sector are desirable.
Please see the link below to view the full Position Description:
Should you require any further information please contact Narelle Bell on 0410 644 924 or Narelle.Bell@ano.gov.au
How to Apply
To apply for this position please email careers@ano.gov.au, attaching your resume and a cover letter outlining your skills and experience and how they relate to this role.
Applications close 11.55 pm (AEST) Sunday 10 March 2019.
Please refer to the security check requirements successful applicants will be required to undertake as part of the recruitment process.
The ANO values social and cultural diversity and is committed to the principles of equal employment opportunity and the provision of a safe and healthy work environment.