Online complaint.

Please provide the following details:

Please note the ANO’s office will be closed from 5pm Friday 18 December 2020 to 9am Monday 11 January 2021.
All complaints received in this period will be attended to upon our return.

We wish you all a safe and healthy Christmas and New Year.

Anonymous complaints will not be considered
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Complaint details

Please note: You must first give Airservices Australia or Defence a chance to deal with your complaint.
If you have not done this, please contact the Airservices Noise Complaints and Information Service or
Defence at www.defence.gov.au/aircraftnoise/contactus.asp.

When did you first lodge your complaint with Airservices Australia or Defence?*
Date of first lodgement is required.
When did you most recently lodge a complaint with Airservices Australia or Defence?*
Date of most recent lodgement is required.
If possible, please advise any or all of the following:

1. date of  the most recent response from Airservices Australia or Defence

2. complaint or correspondence reference number from Airservices Australia or Defence

3. name of person you dealt with

Please describe fully the nature of your complaint.
It helps if you can describe the issues and how Airservices Australia or Defence has responded to you, as well as information such as:

  • which airport or aerodrome is involved
  • what type of aircraft (jets, helicopters, etc)
  • what information you have already received about aircraft noise in your area

Note: You can email copies of any relevant documentation (for example, your most recent and any other significant responses from Airservices Australia or Defence) to ano@ano.gov.au for consideration with your complaint.  Please ensure you include your name so that we can link the email with your online complaint.
What would you like to see happen as a result of your complaint?

Privacy Notice

The information provided on this form and in subsequent communications about this complaint will be used by the Aircraft Noise Ombudsman to investigate your complaint.
If it is necessary for the purposes of investigating your complaint, personal information about you may be provided to third parties including but not limited to airport operators and other government agencies. By lodging this form you authorise the disclosure of such information to third parties.

The provision of information on this complaint form is voluntary. It will be stored securely. You may correct any personal information provided at any time by emailing ano@ano.gov.au.

Note: You may wish to make a copy of your complaint details before submitting your complaint.

 
Last Updated: December 14, 2020