Online complaint...

Please provide the following details:

Anonymous complaints will not be considered
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Title
First name *
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Surname *
Surname is required.
Organisation
Email *
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Confirm email *
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Telephone
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Complaint details

Please note: You must first give Airservices Australia or Defence a chance to deal with your complaint.
If you have not done this, please contact the Airservices Noise Complaints and Information Service or
Defence at www.defence.gov.au/aircraftnoise/contactus.asp.

When did you first lodge your complaint with Airservices Australia or Defence?*
Date of first lodgement is required.
When did you most recently lodge a complaint with Airservices Australia or Defence?*
Date of most recent lodgement is required.
Has your most recent complaint with Airservices Australia or Defence been responded to?*
Yes No
An answer "Yes" or "No" is required
If possible, please advise any or all of the following:

1. date of  the most recent response from Airservices Australia or Defence

2. complaint or correspondence reference number from Airservices Australia or Defence

3. name of person you dealt with

Please describe fully the nature of your complaint.
It helps if you can describe the issues and how Airservices Australia or Defence has responded to you, as well as information such as:

  • which airport or aerodrome is involved
  • what type of aircraft (jets, helicopters, etc)
  • what information you have already received about aircraft noise in your area

Note: You can email copies of any relevant documentation (for example, your most recent and any other significant responses from Airservices Australia or Defence) to ano@ano.gov.au for consideration with your complaint.  Please ensure you include your name so that we can link the email with your online complaint.

What would you like to see happen as a result of your complaint?

Privacy Statement

The Aircraft Noise Ombudsman (ANO) is committed to the protection of your privacy and personal information in accordance with the Australian Privacy Principles. Your personal information is collected to enable us to provide any of our services you request.

We use your information provided on this form (and in any subsequent communications with us) to provide our services, including to investigate your complaint, and to fulfil administrative functions associated with these services.

Your personal information may be disclosed to relevant parties for the purpose of providing our services, or if required or authorised by law. Relevant parties may include Australian Airports and other government agencies, such as the Department of Infrastructure, Transport, Regional Development and Communications, the Civil Aviation Safety Authority, the Department of Defence or Airservices Australia (including to the Noise Complaint Information Service (NCIS)) if you ask us to review their handling of your initial complaint.

Generally we collect your personal information from you directly. Sometimes it may be necessary for us to collect your personal information from a third party such as an Australian Airport, Department of Defence or NCIS. If you provide us with someone else's personal information, you should only do so if you have their authority or consent to provide us with such information.

If you would like to make an enquiry, comment or complaint about our handling of your personal information, please contact our Privacy Officer at privacy@airservicesaustralia.com.

For further information please see our Privacy Policy, or contact our Privacy Officer at privacy@airservicesaustralia.com.

Note: You may wish to make a copy of your complaint details before submitting your complaint.

 
Last Updated: October 15, 2021