The Aircraft Noise Ombudsman (ANO) received a total of 3,080 complaints during the quarter, an increase from 2,551 complaints in the previous quarter. This includes 3041 non-actionable complaints, accounting for almost 99% of the complaints received, and 39 actionable complaints. Of the 3,041 non-actionable complaints, 2,947 were raised by two complainants. The ANO carried forward 14 complaints on 1 January 2025. During this quarter (January-March 2025), the ANO closed 45 actionable complaints and therefore carried forward 7 complaints to April 2025.
The Aircraft Noise Ombudsman acknowledges Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past and present.