The Aircraft Noise Ombudsman (ANO)
conducts independent reviews of Airservices Australia’s and Defence’s management of aircraft noise-related activities.
The Aircraft Noise Ombudsman (ANO) conducts independent reviews of Airservices Australia’s and Defence’s management of aircraft noise-related activities, including:
If you are not satisfied with the way your complaint was handled, you can make a complaint to the ANO by filling out the online complaint form.
Alternatively, you can make a complaint by phone, email or mail. The service is free and available to anyone.
In June 2025, the Aircraft Noise Ombudsman (ANO) submitted a report to Airservices Australia (Airservices) regarding complaints about usage of the Gold Coast’s Instrument Landing
Following the Aviation White Paper, the Australian Government is consulting on the establishment of an Aviation Industry Ombuds Scheme, which will incorporate the current Aircraft
The topic of the impact and mitigation of aircraft noise was referred to the Senate Rural and Regional Affairs and Transport References Committee for inquiry
The Aircraft Noise Ombudsman acknowledges Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past and present.