October-December 2023 Quarterly Report

The Aircraft Noise Ombudsman (ANO) received a total of 354 complaints during the quarter. This includes 251 non-actionable complaints and 103 actionable complaints. The ANO carried forward 21 complaints on 1 October 2023. During this quarter (October-December 2023), the ANO closed 96 actionable complaints, and therefore carries forward 28 complaints to January 2024.

The ANO continued to see complaints across a variety of airports, reflecting the increase in aircraft operations across Australia. However, the bulk of complaints continued to relate to Brisbane Airport with 54 actionable complaints and most non-actionable complaints.

July-September 2023 Quarterly Report

The Aircraft Noise Ombudsman (ANO) received a total of 1,326 complaints during the quarter. This includes 1,188 non-actionable complaints and 138 actionable complaints. The ANO carried forward 10 complaints on 1 July 2023. During this quarter (July-September 2023), the ANO closed 127 actionable complaints, and therefore carries forward 21 complaints to October 2023.

April-June 2023 Quarterly Report

The Aircraft Noise Ombudsman (ANO) received a total of 1,713 complaints during the quarter. This includes 1,595 non-actionable complaints and 118 actionable complaints. The ANO carried forward 21 complaints on 1 April 2023. During this quarter (April-June 2023), the ANO closed 129 actionable complaints, and therefore carries forward 10 complaints to July 2023.

January-March 2023 Quarterly Report

As reported last quarter, the Aircraft Noise Ombudsman (ANO) has improved its reporting by capturing data on all complaints received, rather than only reporting those on which the ANO could take action under the Charter. Last quarter’s report complaints were categorised and reported as either substantive complaints or complaint notifications. More careful consideration by the Office recognised that all complaints have some degree of substance and has settled upon what are considered to be the more accurate descriptive terms of “actionable” complaints, which may give rise to reviews and “non-actionable” complaints which, for reasons explained previously, no action by the ANO can reasonably be taken under the Charter.

The ANO received a total of 1,367 complaints during the quarter. This includes 1,220 non-actionable complaints. The remaining 147 actionable complaints can be compared with the number of complaints previously reported by the ANO as new complaints, prior to the last quarter’s report.

October-December 2022 Quarterly Report

The ANO received a total of 937 complaints during the quarter. This includes 805 complaint notifications. The remaining 132 substantive complaints can be aligned with the number previously reported by the ANO as new complaints. The ANO carried forward 13 complaints on 1 October 2022. During this quarter (October-December 2022), the ANO received 132 substantive complaints, closed 130, and therefore carries forward 15 substantive complaints to January 2023.

July-September 2022 Quarterly Report

The Aircraft Noise Ombudsman (ANO) carried forward 13 complaints on 1 July 2022. During this quarter (July-September 2022), the ANO received 140 new complaints, closed 140 complaints, and therefore carries forward 13 complaints to October 2022.