Quarterly Reports

October-December 2022 Quarterly Report

March 31, 2023

The ANO received a total of 937 complaints during the quarter. This includes 805 complaint notifications. The remaining 132 substantive complaints can be aligned with the number previously reported by the ANO as new complaints. The ANO carried forward 13 complaints on 1 October 2022. During this quarter (October-December 2022), the ANO received 132 substantive complaints, closed 130, and therefore carries forward 15 substantive complaints to January 2023.

July-September 2022 Quarterly Report

November 29, 2022

The Aircraft Noise Ombudsman (ANO) carried forward 13 complaints on 1 July 2022. During this quarter (July-September 2022), the ANO received 140 new complaints, closed 140 complaints, and therefore carries forward 13 complaints to October 2022.

April-June 2022 Quarterly Report

August 25, 2022

The Aircraft Noise Ombudsman (ANO) carried forward 33 complaints on 1 April 2022. During this quarter (April-June 2022), the ANO received 222 new complaints, closed 242 complaints, and therefore carries forward 13 complaints to July 2022. Of the open cases carried forward to July 2022, the oldest complaint was received in February 2022.

January-March 2022 Quarterly Report

June 10, 2022

The Aircraft Noise Ombudsman (ANO) carried forward 10 complaints on 1 January 2022. During this quarter (January-March 2022), the ANO received 162 new complaints, closed 139 complaints, and therefore carries forward 33 complaints to April 2022. Of the open cases carried forward to April 2022, 26 were received in late March 2022, with one complaint carried over from December 2021 and the remaining 5 received in February-March 2022.

October-December 2021 Quarterly Report

January 18, 2022

The Aircraft Noise Ombudsman (ANO) carried forward 268 complaints on 1 October 2021. During this quarter (October-December 2021), the ANO received 81 new complaints, closed 339 complaints, and therefore carries forward 10 complaints to January 2022. Of the open cases carried forward to January 2022, 7 were received over the ANO Christmas shutdown period, with the remaining three received during December 2021.

July-September 2021 Quarterly Report

October 1, 2021

The Aircraft Noise Ombudsman (ANO) carried forward 282 open complaints on 1 July 2021. During this quarter (July-September 2021), the ANO received 44 new complaints, closed 58 complaints, and therefore carries forward 268 complaints to October 2021. The bulk of open complaints relate to Brisbane Airport and, as the investigation was finalised on 12 October, these will be closed in the next quarter.

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