Quarterly Reports – Aircraft Noise Ombudsman (ANO)

January-March 2026 Quarterly Report

June 17, 2026

The Aircraft Noise Ombudsman (ANO) received a total of 632 complaints during the quarter, compared to 4,128 complaints in the previous quarter. The number of non-actionable complaints fell substantially, as a result of one complainant reducing their contacts from 3,219 last quarter, to 50 this quarter. Of the 632 complaints received, 593 were non-actionable complaints, and 39 were actionable complaints. Of the 593 non-actionable complaints, two complainants raised 206 and 209 complaints each. The ANO carried forward 8 complaints on 1 January 2026. During this quarter (January-March 2026), the ANO closed 42 actionable complaints and therefore carried forward 5 complaints to April 2026.

October-December 2025 Quarterly Report

March 26, 2026

The Aircraft Noise Ombudsman (ANO) received a total of 4,128 complaints during the quarter, a decrease from 16,649 complaints in the previous quarter. This includes 4,077 non-actionable complaints, accounting for 99% of the complaints received, and 51 actionable complaints. Of the 4,077 non-actionable complaints, 3,219 were raised by one complainant. A further 785 were raised by three other complainants. The ANO carried forward 4 complaints on 1 October 2025. During this quarter (October-December 2025), the ANO closed 47 actionable complaints and therefore carried forward 8 complaints to January 2026.

July-September 2025 Quarterly Report

December 10, 2025

The Aircraft Noise Ombudsman (ANO) received a total of 16,649 complaints during the quarter, an increase from 3,711 complaints in the previous quarter. This includes 16,590 non-actionable complaints, accounting for 99% of the complaints received, and 59 actionable complaints. Of the 16,590 non-actionable complaints, 14,598 were raised by one complainant. A further 1,929 were raised by two other complainants. The ANO carried forward 5 complaints on 1 July 2025. During this quarter (July-September 2025), the ANO closed 60 actionable complaints and therefore carried forward 4 complaints to October 2025.

April-June 2025 Quarterly Report

September 30, 2025

The Aircraft Noise Ombudsman (ANO) received a total of 3,711 complaints during the quarter, an increase from 3,080 complaints in the previous quarter. This includes 3,676 non-actionable complaints, accounting for almost 99% of the complaints received, and 35 actionable complaints. Of the 3,676 non-actionable complaints, 3,611 were raised by three complainants. The ANO carried forward 7 complaints on 1 April 2025. During this quarter (April-June 2025), the ANO closed 35 actionable complaints and therefore carried forward 7 complaints to July 2025.

January-March 2025 Quarterly Report

July 3, 2025

The Aircraft Noise Ombudsman (ANO) received a total of 3,080 complaints during the quarter, an increase from 2,551 complaints in the previous quarter. This includes 3041 non-actionable complaints, accounting for almost 99% of the complaints received, and 39 actionable complaints. Of the 3,041 non-actionable complaints, 2,947 were raised by two complainants. The ANO carried forward 14 complaints on 1 January 2025. During this quarter (January-March 2025), the ANO closed 45 actionable complaints and therefore carried forward 7 complaints to April 2025.

October-December 2024 Quarterly Report

March 13, 2025

The Aircraft Noise Ombudsman (ANO) received a total of 2,551 complaints during the quarter. This includes 2,480 non-actionable complaints and 71 actionable complaints. Of the 2,480 non-actionable complaints 2,371 were raised by two complainants. The ANO carried forward 22 complaints on 1 October 2024. During this quarter (October-December 2024), the ANO closed 79 actionable complaints, and therefore carried forward 14 complaints to January 2024.