The Aircraft Noise Ombudsman (ANO) received a total of 1,713 complaints during the quarter. This includes 1,595 non-actionable complaints and 118 actionable complaints. The ANO carried forward 21 complaints on 1 April 2023. During this quarter (April-June 2023), the ANO closed 129 actionable complaints, and therefore carries forward 10 complaints to July 2023.
As reported last quarter, the Aircraft Noise Ombudsman (ANO) has improved its reporting by capturing data on all complaints received, rather than only reporting those on which the ANO could take action under the Charter. Last quarter’s report complaints were categorised and reported as either substantive complaints or complaint notifications. More careful consideration by the Office recognised that all complaints have some degree of substance and has settled upon what are considered to be the more accurate descriptive terms of “actionable” complaints, which may give rise to reviews and “non-actionable” complaints which, for reasons explained previously, no action by the ANO can reasonably be taken under the Charter.
The ANO received a total of 1,367 complaints during the quarter. This includes 1,220 non-actionable complaints. The remaining 147 actionable complaints can be compared with the number of complaints previously reported by the ANO as new complaints, prior to the last quarter’s report.
The ANO received a total of 937 complaints during the quarter. This includes 805 complaint notifications. The remaining 132 substantive complaints can be aligned with the number previously reported by the ANO as new complaints. The ANO carried forward 13 complaints on 1 October 2022. During this quarter (October-December 2022), the ANO received 132 substantive complaints, closed 130, and therefore carries forward 15 substantive complaints to January 2023.
The Aircraft Noise Ombudsman (ANO) carried forward 13 complaints on 1 July 2022. During this quarter (July-September 2022), the ANO received 140 new complaints, closed 140 complaints, and therefore carries forward 13 complaints to October 2022.
The Aircraft Noise Ombudsman (ANO) carried forward 33 complaints on 1 April 2022. During this quarter (April-June 2022), the ANO received 222 new complaints, closed 242 complaints, and therefore carries forward 13 complaints to July 2022. Of the open cases carried forward to July 2022, the oldest complaint was received in February 2022.
The Aircraft Noise Ombudsman (ANO) carried forward 10 complaints on 1 January 2022. During this quarter (January-March 2022), the ANO received 162 new complaints, closed 139 complaints, and therefore carries forward 33 complaints to April 2022. Of the open cases carried forward to April 2022, 26 were received in late March 2022, with one complaint carried over from December 2021 and the remaining 5 received in February-March 2022.
The Aircraft Noise Ombudsman acknowledges Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past and present.