ANO Annual Report 2020-2021
December 31, 2021
This has been another year of significant change and challenge for the office of the ANO.
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This has been another year of significant change and challenge for the office of the ANO.
This has been a year of substantial change for the Aircraft Noise Ombudsman (ANO).
The 2018-19 financial year has been both rewarding and challenging with a considerable increase in complaints as well as a continuation of longer-term projects.
2017-18 has been my first full year as Aircraft Noise Ombudsman and I am proud of our accomplishments. Highlights include:
I am very pleased and excited to have been appointed as Aircraft Noise Ombudsman. In the five months since I began in the role I have been fascinated by the wide and varied range of issues
that emerge in this field. Although new to aviation, I am not new to looking at the way government or agency decision making affects ordinary people in their daily lives. A background in administrative review, tribunals, legal policy development and the public and community sectors, means I am well acquainted with the consequences of agencies’ failure to properly engage with affected communities. Right now, my new-ness to aviation means I can offer some insights from the perspective of an outsider – a perspective I share with most of the community.
With the release of two significant reviews and a marked increase in the number of complaints received, 2015-16 has been a busy and productive year.