As of 30 June 2021, the ANO received 265 complaints regarding aircraft noise following the opening of Brisbane Airport’s new parallel runway. One complaint from
The complainants are community groups from inner Melbourne who complain about both noise from aircraft landing at Melbourne Airport and helicopter sightseeing flights.
The Aircraft Noise Ombudsman (ANO) has received a large number of representations from the public regarding Airservices Australia’s (Airservices’) Terms of Reference for the Post
Reasons for changes to the Aircraft Noise Ombudsman Charter
Airservices Australia, the Department of Defence and the Aircraft Noise Ombudsman (ANO) have agreed to changes to the charter of the ANO to strengthen functions, powers and key investigatory and review processes.
Airservices Australia’s Chairman John Weber has, on Monday, announced the appointment of Mr Kieran Pehm as Australia’s next Aircraft Noise Ombudsman.
In September 2017 Airservices Australia implemented changes to flight paths for aircraft arriving and departing Hobart Airport. The changes included a Standard Instrument Departure (SID) and a Standard Arrival Route (STAR) for each end of the main runway. The changes altered many residents’ experience of aircraft noise in the broader Hobart area. The effects of the changes, and their impacts on residents, continue to unfold as seasonal variations in Hobart make for different concentrations of runway use and therefore different concentrations of aircraft noise.
Airservices Chair Air Chief Marshal Sir Angus Houston AK, AFC (Ret’d) has today announced the appointment of Ms Narelle Bell as Australia’s next Aircraft Noise Ombudsman. Ms Bell will take up her appointment on 8 February 2017.
Following a periodic review of the Aircraft Noise Ombudsman’s Charter, the Board of Airservices Australia and the Chief of Air Force have endorsed an amended Charter, effective from November 2016.
The Aircraft Noise Ombudsman (ANO) is an independent administrative office
that:
a) reviews the handling of complaints or enquiries made to Airservices Australia (Airservices) or the Department of Defence (Defence) about Aircraft Noise;
b) monitors and reports on the effectiveness of community consultation processes relating to Aircraft Noise undertaken by Airservices and Defence;
c) monitors and reports on the effectiveness of the presentation and distribution of Aircraft Noise-related information; and
d) provides targeted reviews of specific aspects of Aircraft Noise management as requested by Airservices and Defence.
2 The ANO may make recommendations to the Board or the Chief of Air Force for improvements relating to these matters.