News & Media

Appointment of Aircraft Noise Ombudsman

Airservices Chair Air Chief Marshal Sir Angus Houston AK, AFC (Ret’d) has today announced the appointment of Ms Narelle Bell as Australia’s next Aircraft Noise Ombudsman. Ms Bell will take up her appointment on 8 February 2017.

Aircraft Noise Ombudsman’s Charter updated

Following a periodic review of the Aircraft Noise Ombudsman’s Charter, the Board of Airservices Australia and the Chief of Air Force have endorsed an amended Charter, effective from November 2016.

Revised ANO Charter published

The Aircraft Noise Ombudsman (ANO) is an independent administrative office
a) reviews the handling of complaints or enquiries made to Airservices Australia (Airservices) or the Department of Defence (Defence) about Aircraft Noise;
b) monitors and reports on the effectiveness of community consultation processes relating to Aircraft Noise undertaken by Airservices and Defence;
c) monitors and reports on the effectiveness of the presentation and distribution of Aircraft Noise-related information; and
d) provides targeted reviews of specific aspects of Aircraft Noise management as requested by Airservices and Defence.
2 The ANO may make recommendations to the Board or the Chief of Air Force for improvements relating to these matters.

Review of Defence’s Aircraft Noise Complaints Management System – Terms of Reference

To review the effectiveness of Defence’s handling of complaints relating to aircraft noise, and to recommend improvements where appropriate. This will include benchmarking against the requirements for ‘Operation of the Complaint Management System’ set out in Chapter 8 of the Australian/New Zealand Standard 10002:2014 “Guidelines for complaint management in organizations” (the Standard).

Tim Abberton assigned title as Deputy Aircraft Noise Ombudsman

Australian Aircraft Noise Ombudsman, Mr Ron Brent, has recognised Tim Abberton’s role in his office with a change in title to Deputy Aircraft Noise Ombudsman. “Tim has been an outstanding representative of this office for over five years and has represented me at a number of forums throughout Australia” Ron Brent said.

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