News & Media

New Aircraft Noise Ombudsman appointed

Airservices Australia’s Chairman John Weber has, on Monday, announced the appointment of Mr Kieran Pehm as Australia’s next Aircraft Noise Ombudsman.

Investigation into complaints about the introduction of new flight paths in Hobart

In September 2017 Airservices Australia implemented changes to flight paths for aircraft arriving and departing Hobart Airport. The changes included a Standard Instrument Departure (SID) and a Standard Arrival Route (STAR) for each end of the main runway. The changes altered many residents’ experience of aircraft noise in the broader Hobart area. The effects of the changes, and their impacts on residents, continue to unfold as seasonal variations in Hobart make for different concentrations of runway use and therefore different concentrations of aircraft noise.

Appointment of Aircraft Noise Ombudsman

Airservices Chair Air Chief Marshal Sir Angus Houston AK, AFC (Ret’d) has today announced the appointment of Ms Narelle Bell as Australia’s next Aircraft Noise Ombudsman. Ms Bell will take up her appointment on 8 February 2017.

Aircraft Noise Ombudsman’s Charter updated

Following a periodic review of the Aircraft Noise Ombudsman’s Charter, the Board of Airservices Australia and the Chief of Air Force have endorsed an amended Charter, effective from November 2016.

Revised ANO Charter published

The Aircraft Noise Ombudsman (ANO) is an independent administrative office
a) reviews the handling of complaints or enquiries made to Airservices Australia (Airservices) or the Department of Defence (Defence) about Aircraft Noise;
b) monitors and reports on the effectiveness of community consultation processes relating to Aircraft Noise undertaken by Airservices and Defence;
c) monitors and reports on the effectiveness of the presentation and distribution of Aircraft Noise-related information; and
d) provides targeted reviews of specific aspects of Aircraft Noise management as requested by Airservices and Defence.
2 The ANO may make recommendations to the Board or the Chief of Air Force for improvements relating to these matters.