This report outlines the Aircraft Noise Ombudsman’s (ANO) assessment of progress in implementation of recommendations arising from the ANO’s Review of Complaints Handling – Airservices Australia. The review, released in February 2011, was the first review completed by the ANO office following its establishment in September 2010.
The Aircraft Noise Ombudsman acknowledges Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past and present.