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ANO assessment of Airservices Australia’s response to the Review of Complaints Handling – February 2012 2011

This report outlines the Aircraft Noise Ombudsman’s (ANO) assessment of progress in implementation of recommendations arising from the ANO’s Review of Complaints Handling – Airservices Australia. The review, released in February 2011, was the first review completed by the ANO office following its establishment in September 2010.