ANO Annual Report 2010-2011
In accordance with the terms of my Charter, I am hereby providing my first annual report since commencing as Aircraft Noise Ombudsman in September 2010. The following is a summary report and more detail is provided in my quarterly reports which are published on my web site.
Report recommends solution-driven approach to aircraft noise
The Commonwealth Aircraft Noise Ombudsman has called for a more solution-driven approach to aircraft noise complaints following a major report which examined Airservices Australia’s complaint handling processes.
Review of Airservices Australia’s Handling of Aircraft Noise Complaints – Terms of Reference
To review the effectiveness of Airservices Australia’s handling of complaints and enquiries relating to aircraft noise, and to recommend improvements where appropriate
Aircraft Noise Ombudsman Announces First Review
Australia’s first Aircraft Noise Ombudsman, Mr Ron Brent, is undertaking a formal review of the handling of aircraft noise complaints by Airservices Australia