Apply nowJob no: 501508
Work type: Part Time OR Full Time
Location: VIC, ACT, NSW, QLD
Categories: Administration
Summary
Manage the effective operation of the ANO office – undertake investigations and contribute to reviews that promote better aircraft noise management. This role can be offered as a full-time or part-time role and all locations will be considered.
The Organisation
The Aircraft Noise Ombudsman (ANO) was established to provide independent administrative reviews of the management of aircraft noise issues by Airservices Australia and the Department of Defence. In response to complaints received, the ANO reviews how these agencies have handled aircraft noise complaints and inquiries, consulted with communities about aircraft noise impacts and presented aircraft noise information. The ANO also investigates systemic issues and undertakes targeted reviews of specific aspects of aircraft noise management. The ANO reports jointly to the Board of Airservices Australia and to the Chief of Air Force.
As the ANO is not a separate legal entity, staff of the ANO office are employed for administrative purposes by Airservices Australia (Airservices). However, the roles are functionally, and in all other respects, separate from and outside of the organisational structures of Airservices.
The Role & The Team
As the Investigative and Administrative Officer in the ANO team you will manage the day-to-day administration of the ANO office. This includes a range of liaison, coordination, administrative and organisational tasks, including managing records, correspondence tracking, organising schedules and travel bookings for the team, exercising financial responsibilities and coordinating the office’s regular reporting commitments.
Reporting directly to the Unit Manager, you will also contribute to the effective and balanced investigation and administrative review of Airservices’ and Defence’ management of aircraft noise issues. You will deal directly with complaints received by the office and support the Ombudsman’s direct engagement and consultation with the community.
The ANO is a small and dynamic team with a specialised ombudsman role. People enjoy working in this team because it offers variety, flexibility, collegiality and the opportunity to contribute to improved processes and community outcomes.
Please see the link below to view the full Position Description:
Investigative and Administrative Officer
The Person
The Investigative and Administrative Officer role requires a team player with great communications skills, who can show a high level of initiative and exercise sound judgment. They will be highly responsive in acting on and responding to complaints and enquiries and be able to balance competing tasks with limited direction. Attention to detail is of the highest importance as it the ability to demonstrate professionalism and integrity when engaging with stakeholders.
To be successful in this role, you will need to possess:
Desirable skills and experience include:
At Airservices Australia, we embrace and thrive on diversity of thought, perspectives, and capabilities because we know the benefits of having a workforce that is representative of the community that we serve. We appreciate everyone is unique and acknowledge diversity in thought leads to greater transparency and improved consideration in our decision making.
We believe a diverse workforce supported by an inclusive culture is central to our success. We actively encourage and welcome candidates from all cultural backgrounds, gender identities, people living with disability and Aboriginal and Torres Strait Islander peoples to apply.
Security Clearance
To be eligible to apply, you must be an Australian Citizen or a Permanent resident as an Airservices Background check is required for this role. Please refer to the security check requirements successful applicants will be required to undertake as part of the recruitment process.
Should you require any further information please contact Jane Moloney – Talent Advisor via email on jane.moloney@airservicesaustralia.com
How to Apply
To apply for this position please lodge an application online before Applications close 11.55 pm (AEST) Sunday 28th July 2024
#LI-JM1
Advertised: 11 Jul 2024 12:00 AM AUS Eastern Standard Time
Application close: 28 Jul 2024 11:55 PM AUS Eastern Standard Time
The Aircraft Noise Ombudsman acknowledges Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past and present.