Close this search box.

Case Studies in Complaint Management

In February 2011, the Aircraft Noise Ombudsman’s (ANO) office undertook a comprehensive review of Airservices Australia’s (Airservices) handling of aircraft noise complaints. The 18 recommendations were accepted and implemented over the next two years. These actions have seen some significant changes and improvements in Airservices’ handling of complaints, and this further review of complaint management was undertaken to build on this progress.