The Aircraft Noise Ombudsman (ANO) received a total of 354 complaints during the quarter. This includes 251 non-actionable complaints and 103 actionable complaints. The ANO carried forward 21 complaints on 1 October 2023. During this quarter (October-December 2023), the ANO closed 96 actionable complaints, and therefore carries forward 28 complaints to January 2024.
The ANO continued to see complaints across a variety of airports, reflecting the increase in aircraft operations across Australia. However, the bulk of complaints continued to relate to Brisbane Airport with 54 actionable complaints and most non-actionable complaints.