This report includes complaint statistics and a commentary on the September to November 2011 quarter of operations of the Aircraft Noise Ombudsman (ANO). The report is structured around the three key functions of the ANO, these being review and monitoring of Airservices Australia’s complaint-handling, consultation, and the provision of information about aircraft noise.
The Aircraft Noise Ombudsman acknowledges Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past and present.