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January-March 2014 Quarterly Report

This report includes complaint statistics and a summary of ANO activities during the January to March 2014 quarter. It is structured around the three key functions of the ANO, these being review and monitoring of Airservices Australia’s

October-December 2013 Quarterly Report

This report includes complaint statistics and a summary of ANO activities during the October to December 2013 quarter. It is structured around the three key functions of the ANO, these being review and monitoring of Airservices Australia’s:

July-September 2013 Quarterly Report

This report includes complaint statistics and a summary of ANO activities during the July to September 2013 quarter. It is structured around the three key functions of the ANO, these being review and monitoring of Airservices Australia’s:

April-June 2013 Quarterly Report

This report includes complaint statistics and a summary of ANO activities during the April to June 2013 quarter. We have also separately produced our Annual Report, which provides an overview of the year and some more detailed discussion of ANO achievements in the last 12 months

January-March 2013 Quarterly Report

This report includes complaint statistics and commentary on the operations of the Aircraft Noise Ombudsman (ANO) during the January to March 2013 quarter

October-December 2012 Quarterly Report

This report includes complaint statistics and commentary on the operations of the Aircraft Noise Ombudsman (ANO) during the October to December 2012 quarter.

July-September 2012 Quarterly Report

This report includes complaint statistics and commentary on the operations of the Aircraft Noise Ombudsman (ANO) during the July to September 2012 quarter.

April-June 2012 Quarterly Report

This report includes complaint statistics and a commentary on the April to June 2012 quarter of operations of the Aircraft Noise Ombudsman (ANO).

December 2011 – March 2012 Quarterly Report

This report includes complaint statistics and a commentary on the December 2011 to March 2012 period of operations of the Aircraft Noise Ombudsman (ANO). This report, unlike previous reports, covers four months of operations to bring the reports into line with standard quarterly reporting periods.

September-November 2011 Quarterly Report

This report includes complaint statistics and a commentary on the September to November 2011 quarter of operations of the Aircraft Noise Ombudsman (ANO). The report is structured around the three key functions of the ANO, these being review and monitoring of Airservices Australia’s complaint-handling, consultation, and the provision of information about aircraft noise.