December 2011 – March 2012 Quarterly Report
This report includes complaint statistics and a commentary on the December 2011 to March 2012 period of operations of the Aircraft Noise Ombudsman (ANO). This report, unlike previous reports, covers four months of operations to bring the reports into line with standard quarterly reporting periods.
ANO Annual Report 2010-2011
In accordance with the terms of my Charter, I am hereby providing my first annual report since commencing as Aircraft Noise Ombudsman in September 2010. The following is a summary report and more detail is provided in my quarterly reports which are published on my web site.
September-November 2011 Quarterly Report
This report includes complaint statistics and a commentary on the September to November 2011 quarter of operations of the Aircraft Noise Ombudsman (ANO). The report is structured around the three key functions of the ANO, these being review and monitoring of Airservices Australia’s complaint-handling, consultation, and the provision of information about aircraft noise.
June-August 2011 Quarterly Report
This report includes complaint statistics and a commentary on the fourth quarter of operations of the Aircraft Noise Ombudsman (ANO). The report is structured around the three key functions of the ANO, these being review and monitoring of Airservices Australia’s complaint-handling, consultation, and the provision of information about aircraft noise.
March-May 2011 Quarterly Report
This report includes complaint statistics and a commentary on the third quarter of operations of the Aircraft Noise Ombudsman (ANO). The report is structured around the three key functions of the ANO, these being review and monitoring of Airservices Australia’s complaint-handling, consultation, and the provision of information about aircraft noise.
December 2010 – February 2011 Quarterly Report
This report includes complaint statistics and a commentary on the second quarter of operations of the Aircraft Noise Ombudsman (ANO). The report is structured around the three key functions of the ANO, these being review and monitoring of Airservices Australia’s complaint-handling, consultation, and the provision of information about aircraft noise.
September-November 2010 Quarterly Report
On 16 December 2009 the Australian government released the Aviation White Paper ‘Flight Path to the Future’, which included the establishment of an Aircraft Noise Ombudsman (ANO) to