To review the effectiveness of Defence’s handling of complaints relating to aircraft noise, and to recommend improvements where appropriate. This will include benchmarking against the requirements for ‘Operation of the Complaint Management System’ set out in Chapter 8 of the Australian/New Zealand Standard 10002:2014 “Guidelines for complaint management in organizations” (the Standard).
The Aircraft Noise Ombudsman acknowledges Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past and present.