The Aircraft Noise Ombudsman (ANO) is an independent administrative office
a) reviews the handling of complaints or enquiries made to Airservices Australia (Airservices) or the Department of Defence (Defence) about Aircraft Noise;
b) monitors and reports on the effectiveness of community consultation processes relating to Aircraft Noise undertaken by Airservices and Defence;
c) monitors and reports on the effectiveness of the presentation and distribution of Aircraft Noise-related information; and
d) provides targeted reviews of specific aspects of Aircraft Noise management as requested by Airservices and Defence.
2 The ANO may make recommendations to the Board or the Chief of Air Force for improvements relating to these matters.