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Air Force C-130J Hercules aircraft A97-467, loaded with humanitarian supplies departs RAAF Base Amberley, Queensland, bound for Tonga as part of Operation Tonga Assist 2022. *** Local Caption *** The Australian Defence Force is supporting the Department of Foreign Affairs and Trade (DFAT)-led effort to support the Government of Tonga following the eruption of underwater volcano Hunga Tonga-Hunga Ha’apai on 15 January. The Australian Defence Force contribution, named OPERATION TONGA ASSIST 22, includes air reconnaissance using P-8A Poseidon maritime patrol aircraft, airlift support using C-17A Globemaster III and C-130J Hercules transport aircraft, as well as the deployment of HMAS Adelaide with embarked supplies, helicopters and army engineer contingent.

Making a complaint

Other Aviation complaints

An Australian Government website where you can submit complaints about other aviation issues such as airline customer service, aviation safety, drones, and aviation security.

Airline Customer Advocate (ACA)

Contact the ACA if you have an unresolved complaint about airline services provided by Jetstar, Qantas, Rex, or Virgin Australia.

Commonwealth Ombudsman

Contact the Commonwealth Ombudsman if you are not satisfied with the handling of your complaint by the Aircraft Noise Ombudsman.

General Information

Aircraft in your Neighborhood Portal (AIYN)

A list of major civil airports that have a direct link to Airservices Australia’s Aircraft in your Neighborhood portal.  The portal provides information about aircraft operations, types of airspace, flight paths, aircraft movements and runway usage in relation to these airports. It can also provide statistical information about this data. 

Flight Path Change Hub – Engage portal

Airservices Australia’s Engage portal includes a Flight Path Change Hub. The Flight Path Change Hub provides information on proposed and upcoming changes to flight paths, as well as previous flight path changes and consultation processes. Each change that Airservices’ engage on have a dedicated project page with communication and/or feedback channels for project specific queries or feedback.

WebTrak

WebTrak allows you to see where aircraft fly and explore historical trends and patterns for several Australian metropolitan areas. There are some limitations on the accuracy of the data (explained on website) and there is a 15 minute delay on the display of flights. Noise monitor information is also available.

Australian Aviation advice to Government

In Australia, aviation is the responsibility of the commonwealth government which means activities such as the regulation of aircraft operations occur at the federal government level. The Department of Infrastructure, Transport, Regional Development, Communications, and the Arts (the Department) advises the federal government on the policy and regulatory framework for Australian airports and the aviation industry. The Department also provides advice to the Minister on Australian airspace, aircraft noise and emissions.

Australian Aircraft Noise Regulations

The Air Navigation (Aircraft Noise) Regulations 2018 require most aircraft operating in Australian airspace to comply with noise standards, and recommended practices introduced under the Convention on International Civil Aviation.

General information about Australian Airport Curfews

A curfew applies between 11 pm and 6 am at Sydney, Adelaide, Gold Coast and Essendon Fields Airports. The Department of Infrastructure, Transport, Regional Development, Communications and the Arts (the Department) has made provision for some exceptions to these curfews for operations such as emergency services aircraft and some freight aircraft.  The Department also issues dispensations in exceptional circumstances. 

Health effects of environmental noise (including aircraft)

A review of international evidence of the influence of environmental noise on sleep, cardiovascular disease and cognitive outcomes produced for the Commonwealth of Australia represented by the Department of Health and Aged Care.

World Health Organisation Guidelines for the European Region

Whilst not specifically intended for Australia, this publication provides information regarding best practice noise guidelines.