The Aircraft Noise Ombudsman (ANO) conducts independent reviews of Airservices Australia's and Defence's management of aircraft noise-related activities, including:

If you have a complaint about aircraft noise, you should first make your complaint directly to Airservices Australia's Noise Complaints and Information Service or with the Department of Defence.

If you are not satisfied with the way your complaint was handled, you can make a complaint to the ANO by filling out the online complaint form.

Alternatively, you can make a complaint by phone, email or mail.

Please Note:
Due to unprecedented demand for our services at present please understand there may be a delay for our office to attend to your request.

phone 1800 266 040 (toll free)
email ano@ano.gov.au
mail Aircraft Noise Ombudsman
GPO Box 1985
Canberra City ACT 2601

 

The service is free and available to anyone.

 

Last Updated: January 22, 2021