The Aircraft Noise Ombudsman (ANO)
conducts independent reviews of Airservices Australia’s and Defence’s management of aircraft noise-related activities.
The Aircraft Noise Ombudsman (ANO) conducts independent reviews of Airservices Australia’s and Defence’s management of aircraft noise-related activities, including:
If you are not satisfied with the way your complaint was handled, you can make a complaint to the ANO by filling out the online complaint form.
Alternatively, you can make a complaint by phone, email or mail. The service is free and available to anyone.
The Aviation White Paper was announced by the federal government in 2022. Submissions to the Terms of Reference (TOR) closed on 10 March 2023. The
As of 30 June 2021, the ANO received 265 complaints regarding aircraft noise following the opening of Brisbane Airport’s new parallel runway. One complaint from
The complainants are community groups from inner Melbourne who complain about both noise from aircraft landing at Melbourne Airport and helicopter sightseeing flights.
The Aircraft Noise Ombudsman acknowledges Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past and present.