The Aircraft Noise Ombudsman (ANO) conducts independent reviews of Airservices Australia's and Defence's management of aircraft noise-related activities, including:
- the handling of complaints or enquiries made to Airservices Australia or Defence about aircraft noise
- community consultation processes related to aircraft noise
- the presentation and distribution of aircraft noise-related information
If you have a complaint about aircraft noise, you should first make your complaint directly to Airservices Australia's Noise Complaints and Information Service or with the Department of Defence.
If you are not satisfied with the way your complaint was handled, you can make a complaint to the ANO by filling out the online complaint form.
Alternatively, you can make a complaint by phone, email or mail.
Please Note:
Due to unprecedented demand for our services at present please understand there may be a delay for our office to attend to your request.
| phone | 1800 266 040 (toll free) |
| ano@ano.gov.au | |
| Aircraft Noise Ombudsman GPO Box 1985 Canberra City ACT 2601 |
The service is free and available to anyone.