Review of Defence’s Aircraft Noise Complaints Management System – Terms of Reference
To review the effectiveness of Defence’s handling of complaints relating to aircraft noise, and to recommend improvements where appropriate. This will include benchmarking against the requirements for ‘Operation of the Complaint Management System’ set out in Chapter 8 of the Australian/New Zealand Standard 10002:2014 “Guidelines for complaint management in organizations” (the Standard).
Tim Abberton assigned title as Deputy Aircraft Noise Ombudsman
Australian Aircraft Noise Ombudsman, Mr Ron Brent, has recognised Tim Abberton’s role in his office with a change in title to Deputy Aircraft Noise Ombudsman. “Tim has been an outstanding representative of this office for over five years and has represented me at a number of forums throughout Australia” Ron Brent said.
Our view on the flight path validation study
In March 2015, Airservices Australia (Airservices) announced a proposal for a 12 month trial of a nighttime flight path over Canning Vale instead of the long standing flight path along the Swan River. A subsequent environmental analysis (based on noise modelling) determined that the change would not deliver an overall noise improvement. The ANO supported […]
Investigation into Complaints about the Perth Noise Improvement Proposals
During the course of 2015 Airservices Australia (Airservices) proposed three significant changes to the management of air traffic to and from Perth Airport. The aim was to deliver improvements in the management of aircraft noise over residential areas. Two of these changes have been implemented. The third proposal will not proceed.
Review of Australian Super Hornet Flying Operations at RAAF Base Amberley
In January 2015, the Aircraft Noise Ombudsman (ANO), the Department of Defence (Defence) and Airservices Australia (Airservices) signed a Memorandum of Understanding, which established the ANO as an independent review and complaints mechanism for Defence’s aircraft noise management.
Aircraft Noise Ombudsman supports Airservices’ efforts to reduce aircraft noise in Perth
Australian Aircraft Noise Ombudsman, Ron Brent, has congratulated Airservices Australia on its efforts to find aircraft noise improvements in Perth even though their most recent initiative won’t go ahead.
Consultation on Changes to Air Traffic Arrangements
Currently Airservices Australia (Airservices) is considering significant changes to flight paths for both Perth and Gold Coast airports. In this context it is worthwhile for me to set out my expectations for what should be included in the consultation that accompanies these proposals.
Embracing Aircraft noise Complaints for a Sustainable Aviation Future
At many airports around the world people complaining about aircraft noise have stood in the way of the development of the aviation sector. Movement caps, curfews or other time-related operating restrictions, restrictions on noisy aircraft, and restrictions on where aircraft can fly have all limited the capacity of airports to work as efficiently and effectively […]
Case Studies in Complaint Management report
In February 2011, the Aircraft Noise Ombudsman’s (ANO) office undertook a comprehensive review of Airservices Australia’s (Airservices) handling of aircraft noise complaints. The 18 recommendations were accepted and implemented over the next two years. These actions have seen some significant changes and improvements in Airservices’ handling of complaints, and this further review of complaint management […]
New On-Line Aviation Resource
A new on-line aviation information resource centre has been set up to help people with questions or issues related to Australian air travel and aviation operations.