Release of Perth Review document
I am pleased to publish today the final report from our Review of Aircraft Noise Information Presentation and Complaint Resolution: Perth. The Board of Airservices Australia has considered the report and accepted all seven recommendations
Perth Review – Update on Progress
The ANO office has undertaken further consultation and development of the draft report. As a result we will not meet our target for finalisation and publication of the report. While we will have a final draft this year we do not anticipate being in a position to finalise the report until the New Year. Once […]
Review of Aircraft Noise Information Presentation and Complaint Resolution: Perth – Terms of Reference
In line with the ANO Charter, the review will address concerns raised by a number of residents, interest groups and other stakeholders in Perth about how Airservices Australia can improve:
Report recommends solution-driven approach to aircraft noise
The Commonwealth Aircraft Noise Ombudsman has called for a more solution-driven approach to aircraft noise complaints following a major report which examined Airservices Australia’s complaint handling processes.
Review of Airservices Australia’s Handling of Aircraft Noise Complaints – Terms of Reference
To review the effectiveness of Airservices Australia’s handling of complaints and enquiries relating to aircraft noise, and to recommend improvements where appropriate
Aircraft Noise Ombudsman Announces First Review
Australia’s first Aircraft Noise Ombudsman, Mr Ron Brent, is undertaking a formal review of the handling of aircraft noise complaints by Airservices Australia