ANO assessment of Airservices Australia’s response to the Review of Complaints Handling
This report outlines the Aircraft Noise Ombudsman’s (ANO) assessment of progress in implementation of recommendations arising from the ANO’s Review of Complaints Handling – Airservices Australia. The review, released in February 2011, was the first review completed by the ANO office following its establishment in September 2010.
Review of Aircraft Noise Information Presentation and Complaint Resolution: Perth
In establishing the role of the Aircraft Noise Ombudsman (ANO), the Government stated in their Aviation White Paper that the Ombudsman will “monitor Airservices’… presentation of noise information with a view of continuing to improve the flow of information to the affected communities”. This Review is directed specifically at this matter in the context of […]
ANO Report on Fingal Head Aircraft Noise
Over the past 6 months the Aircraft Noise Ombudsman’s (ANO) office has received complaints about aircraft traffic over Fingal Head. While individual complaints have covered a range of issues the key matters that have been identified are:
Review of Complaints Handling – Airservices Australia
The Aircraft Noise Ombudsman (ANO) would like to acknowledge the considerable support provided by Airservices, particularly those in the Noise Enquiry Unit (NEU), and those responsible for the NEU, in the preparation of this review.