Case Studies in Complaint Management report
In February 2011, the Aircraft Noise Ombudsman’s (ANO) office undertook a comprehensive review of Airservices Australia’s (Airservices) handling of aircraft noise complaints. The 18 recommendations were accepted and implemented over the next two years. These actions have seen some significant changes and improvements in Airservices’ handling of complaints, and this further review of complaint management […]
Full length departures – potential noise benefits (Perth)
This report provides details of an analysis of data by the Aircraft Noise Ombudsman’s office comparing full length runway departures and departures from an intersection. It incorporates information from various sources and draws a conclusion on the merits, or otherwise, of further research to determine whether there are significant noise benefits in full length departures […]
Parafield aircraft noise issues
This report provides details of the investigations undertaken by the Aircraft Noise Ombudsman’s (ANO) office into aircraft noise issues being raised by residents of Parafield.
ANO assessment of Airservices Australia’s response to the Perth Aircraft Noise Information Review
This report outlines the Aircraft Noise Ombudsman’s (ANO) assessment of progress in implementation of recommendations arising from the ANO’s Review of Aircraft Noise Information Presentation and Complaint Resolution: Perth
Release of Aircraft Noise Information Report (Sydney)
The Aircraft Noise Ombudsman (ANO) recently released its Review of Aircraft Noise Information, Presentation and Complaint Resolution (Perth)1 , hereinafter referred to as the Perth Review. The Perth Review made a series of recommendations for Airservices Australia (Airservices), many of which have national relevance, and when implemented, will help improve the noise information for residents […]
ANO assessment of Airservices Australia’s response to the Review of Complaints Handling – February 2012 2011
This report outlines the Aircraft Noise Ombudsman’s (ANO) assessment of progress in implementation of recommendations arising from the ANO’s Review of Complaints Handling – Airservices Australia. The review, released in February 2011, was the first review completed by the ANO office following its establishment in September 2010.
ANO Annual Report 2010-2011
In accordance with the terms of my Charter, I am hereby providing my first annual report since commencing as Aircraft Noise Ombudsman in September 2010. The following is a summary report and more detail is provided in my quarterly reports which are published on my web site.