ANO Annual Report 2025-2026
This will be the final annual report from me as the ANO with the function to be incorporated into the Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts (the Department) during the 2026-27 financial year.
April-June 2026 Quarterly Report
The Aircraft Noise Ombudsman (ANO) received a total of 331 complaints during the quarter, compared to 632 complaints in the previous quarter. The number of non-actionable complaints reduced this quarter due to two complainants not contacting the ANO, who in the previous quarter had made a total of 259 contacts. Of the 337 complaints received, […]
January-March 2026 Quarterly Report
The Aircraft Noise Ombudsman (ANO) received a total of 632 complaints during the quarter, compared to 4,128 complaints in the previous quarter. The number of non-actionable complaints fell substantially, as a result of one complainant reducing their contacts from 3,219 last quarter, to 50 this quarter. Of the 632 complaints received, 593 were non-actionable complaints, […]
October-December 2025 Quarterly Report
The Aircraft Noise Ombudsman (ANO) received a total of 4,128 complaints during the quarter, a decrease from 16,649 complaints in the previous quarter. This includes 4,077 non-actionable complaints, accounting for 99% of the complaints received, and 51 actionable complaints. Of the 4,077 non-actionable complaints, 3,219 were raised by one complainant. A further 785 were raised […]
July-September 2025 Quarterly Report
The Aircraft Noise Ombudsman (ANO) received a total of 16,649 complaints during the quarter, an increase from 3,711 complaints in the previous quarter. This includes 16,590 non-actionable complaints, accounting for 99% of the complaints received, and 59 actionable complaints. Of the 16,590 non-actionable complaints, 14,598 were raised by one complainant. A further 1,929 were raised […]
ANO Annual Report 2024-2025
Complaints to the ANO tend to increase when new flight paths are implemented or community engagement is occurring. The first half of this year followed these normal trends, but the second half was more subdued due to the Federal election and associated caretaker period limiting Airservices’ community engagement activities and governmental decision making.
April-June 2025 Quarterly Report
The Aircraft Noise Ombudsman (ANO) received a total of 3,711 complaints during the quarter, an increase from 3,080 complaints in the previous quarter. This includes 3,676 non-actionable complaints, accounting for almost 99% of the complaints received, and 35 actionable complaints. Of the 3,676 non-actionable complaints, 3,611 were raised by three complainants. The ANO carried forward […]
January-March 2025 Quarterly Report
The Aircraft Noise Ombudsman (ANO) received a total of 3,080 complaints during the quarter, an increase from 2,551 complaints in the previous quarter. This includes 3041 non-actionable complaints, accounting for almost 99% of the complaints received, and 39 actionable complaints. Of the 3,041 non-actionable complaints, 2,947 were raised by two complainants. The ANO carried forward […]
October-December 2024 Quarterly Report
The Aircraft Noise Ombudsman (ANO) received a total of 2,551 complaints during the quarter. This includes 2,480 non-actionable complaints and 71 actionable complaints. Of the 2,480 non-actionable complaints 2,371 were raised by two complainants. The ANO carried forward 22 complaints on 1 October 2024. During this quarter (October-December 2024), the ANO closed 79 actionable complaints, […]
July-September 2024 Quarterly Report
The Aircraft Noise Ombudsman (ANO) received a total of 1,690 complaints during the quarter. This includes 1,573 non-actionable complaints and 117 actionable complaints. The ANO carried forward 16 complaints on 1 July 2024. During this quarter (July-September 2024), the ANO closed 111 actionable complaints, and therefore carries forward 22 complaints to October 2024.